Management, internal communication, customer relations, change management — tailor-made programs, delivered on-site, with 12-month access to our training platform.
NDA 01 97 373 01 97 · Continuing professional training exempt from VAT (Art. 261-4-4° CGI)
Our Programs
Each program is available on-site (at your premises) or off-site, with 12-month access to our training platform.
Transform your organization from within. Help your teams understand and embody company values, improve internal communication and develop a genuine culture of service.
Excellence in customer service is a mindset. Train your teams to master the codes of high-quality service — from first contact to loyalty — with a strong emphasis on emotional intelligence.
Great leaders are built, not born. Develop leadership posture, decision-making skills and people management capabilities, with a strong focus on collective intelligence.
Change is inevitable — resistance is human. Equip your teams with the tools to navigate transitions with confidence, turning resistance into collective momentum.
Delivered in exclusive settings — aboard yachts, in private villas or 5-star hotels. This immersive experience strengthens team bonds and reconnects colleagues around shared values.
All programs fully customized. Off-site rate (per participant, full program): €690 to €1,290. Available in French and English.
Request a QuoteFinancing: VAT exemption under continuing professional training (Art. 261-4-4° CGI) · OPCO financing possible · CPF eligibility expected from September 2026 · NDA 01 97 373 01 97
Signature Offer
For organizations that want to go beyond a one-off training session: individual coaching for your key executives and employees, combined with a team training program built specifically for your context. Coaching brings individual issues to light; training anchors the skills collectively — each part strengthens the other.
Individual Track
Coaching sessions for executives and managers, on posture, decision-making and leadership.
Collective Track
Tailor-made team training, built from the insights identified during individual coaching.
Already a client? Access your training platform →
Founder · Certified Trainer & Coach RNCP Level 6
More than 20 years of international experience in team management (Europe, India, Philippines), certified RNCP Level 6 by the École Supérieure du Coaching de Bordeaux. She now supports organizations across the Caribbean and internationally on management, internal communication and change management.
They Trust Us
"Mrs Tatiana Gros-Désirs demonstrated great professionalism, bringing even the most reluctant participants into the process. All 11 participants praised the quality of the methodological input and her ability to adapt to the complexity of the issues presented."
Max Nelson
Rector's Advisor · Rectorat de Guadeloupe
"Truly effective — engaging and efficient. Mrs Gros-Désirs makes you realize things, she doesn't just tell you. She adapts to everyone. Communication became much easier within the committee afterwards."
Dominique Sigot
Head of Social Affairs · CSE Biopole Antilles
Customer Relations Training · Retail Team
Our Approach
Let's Talk About Your Project
NDA 01 97 373 01 97 · SIRET 914 456 694 00019
